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SHOP HOURS 10am-4pm Monday-Saturday, DEC 24 & JAN 31: 10am-2pm, CLOSED DEC 25, 26 & JAN 1

FREQUENTLY ASKED QUESTIONS

Ordering

Orders placed online after 5pm Monday - Friday will process the next business day. Saturday & Sunday orders will process Monday. Most orders ship within 48 hours.


Shipping & Delivery

We ship by USPS Priority Mail. Shipping is a flat fee of $11. Orders priced over $100 ship for free. You may also pick up in the store at no charge. Most orders will ship in 2 -3 days. If your order includes large, over-sized, or awkward items we will contact you regarding additional shipping fees.


Returns & Replacements

We will credit or exchange unopened/unused merchandise, in sell-able condition within 14 days of purchase. Store Credit Only. This does not apply to cut fabric, books or patterns. Cut yardage cannot be returned, unless damaged or defective. Sale items and fabric yardage cannot be returned. Due to copyright laws, patterns and books cannot be returned. Note: There is a 25% restocking fee on all returned kits and machines. If there is any problem with your order please contact The Cotton Patch by email (info@quiltusa.com) or phone 925.284.1177

CLASS INFORMATION

We ask that you please enroll in classes at your earliest convenience. Each class is assigned a minimum and maximum number. If we do not have the minimum enrollment met 2 days before the class date the class must be cancelled, if the maximum has been met then there will be a waiting list.
Class sign-ups are taken in the store, over the phone and on The Cotton Patch website. When signing up over the phone the supply list will be emailed to you or you can pick it up the next time you visit the shop.
For classes taught by out-of-town teachers can be cancelled up to 30 days in advance for a store credit. Classes taught by local teachers can be cancelled up to 72 hours in advance of the class date for a store credit.
Sending a friend in your place is completely acceptable and encouraged.
For classes cancelled by The Cotton Patch a refund or store credit (your choice) will be issued for the class fee.

Privacy & Security

Customer confidentiality is important to us. Your personal information will never be sold to a third party. Our newsletter is managed by Constant Contact, who also keeps information private.

We use a third party for all online credit card processing and storage. We (The Cotton Patch) do not process the card. When you save your information, we access it securely and it does not touch our servers. All we can do with your card is refund an amount when needed.
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